Microsoft Dynamics 365 is an increasingly useful application for many businesses hoping to integrate automation in their daily processes to improve customer satisfaction and increase business growth.
However, automating operations with Dynamics 365 is not as easy as it sounds, for businesses would need to invest ample resources in strategic planning, extensive research, and operational customizations. Hiring the right consultants who understand the nuances of this software can be greatly beneficial for the company.
As with other industries, the software consulting industry has its own share of challenges, one being finding the right consultant for your business.
If your business works with an onshore or offshore software development company, the consultant you work with needs to be responsible and knowledgeable enough to guide you through implementation. In this article, we will discuss five tips that will assist you in your search.
1. Analyze the consultant’s knowledge of the sector and their understanding of relevant technologies.
All consultants claiming to offer exceptional services with Dynamics 365 need to have a minimum set of knowledge that includes understanding how different sectors function, industry standards, and the market. These all help to gauge whether your solution provider has the capabilities to assist you in software automation. Without understanding the pain points in your industry, it is difficult for them to provide your business with a tailored solution.
As an example, for individuals in manufacturing, they would require a consultant with knowledge in supply chain optimization and inventory management modules. On the other hand, for those engaging in retail, a consultant with customer engagement solution knowledge will be needed. These types of software development consultants know virtually everything, and since most of them are offshore, they are an excellent option if you need a consultant in several areas simultaneously.
2. Evaluate Their Possibility of Customization
One of the most significant advantages offered by Dynamics 365 is that it is customizable. Nevertheless, customization is hard work, and it requires expertise on the system and knowledge of your objectives. The consultant working with you should know how to configure Dynamics 365 to complement your organization’s workflows, processes, and reporting requirements.
When interviewing potential consultants, ask them what customization projects they have completed in the past, and always demand case studies or references from clients. A competent consultant or offshore software development company should show how they customized Dynamics 365 for different businesses using it.
3. Examine their Support and Training Services
To make the most out of Dynamics 365 Consulting Services, these consultants should be able to offer continuous, comprehensive support and in-depth user training at all levels, which enables the users to draw maximum benefits out of the platform.
Understandably, consultants will have a basic system support package once the primary implementation training system is complete. What is more essential is understanding the level of post-implementation support. Maintenance, troubleshooting, and updating the system are crucial during the early stages of adoption, and the consultant’s advanced system Use remote and onsite training methods as options for instructors available.
4. Analyze their communication and project management skills
Effective communication and efficient project management are highly important while executing any Dynamics 365 project, as they affect its overall success. The consulting partner that you intend to work with must be updated throughout the undertaking. That includes, at a minimum, the early stage of analysis and planning, through customization, testing, training, and deployment.
For those who are dealing with an offshore software development company, it is highly recommended to set boundaries related to communication strategy and meetings within time zones to eliminate delays and misunderstandings.
5. Check their reputation and reviews from other clients
A consultant’s reputation impacts the level of service provided. Make sure to do background checks on clients the consultant has dealt with. Review their comments and testimonials. One can find information in review sites, request case studies and talk to several ex-clients directly about their experience.
A qualified Dynamics 365 consultant or an offshore software development company will have a case study or stories of successful implementations, happy customers, and good reviews. You may freely inquire about their toughest pieces of work and how the consultant managed to solve problems and accomplish goals.
Why The Chosen Partner Is So Important?
There is a stark difference in value-added versus frustrating and expensive outcomes when selecting a Dynamics 365 consultant. Competent consultants not only implement, they customize, provide, and strategize to maximize the returns on your investment.
Whether you decide to go with an offshore company or a boutique local firm, the most important factor is whether or not they comprehend your business, whether or not they restate your objectives, and whether or not they are capable of delivering expertise. The following professional pointers will place you in a good position to choose a consultant who will successfully implement Dynamics 365 for you.
Conclusion
Indeed, Microsoft Dynamics 365 has an impressive solution to offer, but implementations and customizations are the decisive factors in achieving its full value.
Selecting an astute Dynamics 365 consultant or offshore software development firm is critical in reaping the benefits of this exceptional software.
Evaluating their skill levels, custom-tailoring ability, post-support services, interaction proficiency, and overall standing makes it easier for you to choose a partner who will successfully transform your business digitally and ensure its prosperity for years to come.
